We do not offer an exchange service for orders placed on our website. If you want to order another model or colour, please return you purchase and send in a new order via our online shop.

Yes, we offer a repair service. Please fill in the repair form with the required information. You can find this form on the page « How to maintain my bag? ».

You will receive an answer on your e-mail address in the next few days with the following steps to proceed with the repair. Keep in mind that you have a two-year warranty after the purchase date.

Click here to access the repair form.

Yes. Once your order has been shipped, you will receive a confirmation by email indicating a link where you can follow your order. If you have chosen delivery in a pickup point, you will be notified by email once your order arrived.livery in a pickup point, you will be notified by email once your order arrived.

Your gift card is valid for 1 year from its date of purchase. The expiry date is written in the confirmation email containing the code of your gift card.