Frequently asked questions

Care and repair

Is it possible to repair my bag?

If you encounter a problem with your bag or accessory and would like to have it repaired in our atelier, please complete our repair form. Include some pictures of your bag and your proof of purchase or certificate of authenticity, so we can get back to you with the most suitable solution. Please keep in mind 3 weeks of repair time.

 

You will receive an answer on your e-mail address in the next few days with the following steps to proceed with the repair. Keep in mind that all Clio Goldbrenner products are guaranteed for 2 years after the purchase date.

Click here to access the repair form.

 

If you have any further questions or remarks, don’t hesitate to contact us by phone (+32 471 84 31 89) or by completing our general contact form here.

How do I take care of my leather handbag or accessory?

Our mission is to create high-quality leather goods that can be worn and used for years. Leather is a natural material that lives and therefore needs to be treated with love and care.

 

We want to help you take good care of your leather good so you can enjoy it for a long time. You will find all care information on our care guide page.

Click here to visit our care guide.