Frequently asked questions
Returns and exchanges
Can I return my order?
Decided to not keep your purchase?
You have 14 days from receipt of your order, to return all goods ordered on www.cliogoldbrenner.com.
We don’t only love our customers, but we also cherish our products. That’s why we ask you to send back your purchase in its original condition and with its price label, otherwise we cannot accept your return. Shipping costs are not reimbursed.
Returns for European countries
Returns are free for all orders placed in Europe.
Please follow the following procedure:
1. Make an online request to return your order
You can make an online return request when you log in to your account.
2. Please follow the steps online
- Fill in your postal code and your Track & trace / order number
- Indicate your return reason
- Accept to be reimbursed
- Select a DPD Parcel shop
- Check your return overview
- Confirm your return request
3. Download and print your return label
Don’t worry if you can’t print your label immediately. You will receive it as well by email. Please print the return label and apply the label on the parcel.
4. Send your package back
Bring the parcel to the DPD service point near you.
Returning an article from another country?
You can return your purchase at your own expenses.
Please send back your purchase to the following address:
Désiré De Bodtkaai 27
When will I be reimbursed?
Once we received your return and did a quality check, you will receive an email letting you know when the refund has been made. Please allow us 5 to 8 working days after delivery to process your return package. Shipping costs are not reimbursed.
Can I exchange an item?
We do not offer an exchange service for orders placed on our website. If you want to order another model or colour, please return your purchase and send in a new order via our online shop.