Frequently asked questions

Delivery

Shipping methods, delivery time and costs for EUROPE

Belgium, The Netherlands and Luxembourg:

DPD Pickup point or DPD Standard delivery: €8

Free delivery for orders over €200

Delivery within 1-2 working days

 

France, Monaco and Germany:

DPD Pickup point or DPD Standard delivery: €10

Free delivery for orders over €200

Delivery within 1-3 working days

 

DHL Express delivery: €30

Delivery next working day (for orders placed before 12pm)

 

Rest of Europe*: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Spain, Finland, Croatia, Hungary, Ireland, Italy, Lithuania, Latvia, Poland, Portugal, Romania, Serbia, Sweden, Slovenia and Slovakia

 

 *Only Express delivery: Albania, Andorra, Bosnia and Herzegovina, Iceland, Macedonia, Moldavia, Montenegro, Norway, Serbia, Turkey and UK

 

DPD Standard delivery: €20

Delivery within 2-5 working days

 

DHL Express delivery: €40

Delivery within 1-2 working days

 

 

Shipping methods, delivery time and costs OUTSIDE OF EUROPE

United States: €55

DHL Express delivery

Delivery within 1-2 working days

 

Asia: Cambodia, China, The Philippines, Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand and South Korea: €70

Delivery within 2-4 working days

 

For all other countries, click here to contact us and we will be happy to help you.

 

 

When will my order be shipped?

All orders placed on working days before 12pm will be shipped on the same day, if your payment is confirmed.

Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation by email indicating a link where you can follow your order. If you have chosen delivery in a pickup point, you will be notified by email once your order arrived.

 

What happens if I’m not at home at the moment of delivery?

If you asked for a delivery at home the carrier will pass by the day after. If you’re not at home for 3 days on the moment of delivery, your order will automatically be shipped back to us.
In case of a delivery at pickup point you have 7 days to pick up your order. Otherwise you package will be shipped back to us.